You can cancel subscription at any time by sending an email at (contact@html5animationtogif.com) with the subject "Cancel". Within 24 hours, your membership will be cancelled. Please visit refund and cancellation page for more detail.

Each successful conversion (video or GIF) counts as one credit under your subscription.

If your file fails to convert, our support team will assist you. You're welcome to try converting again. If needed, contact us via email with details.

Yes. If the standard plans don’t match your needs (for example, you need more conversions per month), send us an email with your requirements and we’ll tailor a custom plan.

You can purchase additional credits anytime, by upgrading to a higher plan. Please contact us (contact@html5animationtogif.com) for upgrade.

Yes.

Yes, all conversions are processed securely. Your files remain private and are automatically deleted shortly after processing.

Absolutely, all payments are processed securely through our payment gateway using 128 bit SSL encryption.

Don't worry, if you have a problem converting your file, our support team will work with our engineers to convert it. You should try again as a best practise. If you have any additional concerns, please email  us at (contact@html5animationtogif.com) and our team will look into it for you.

Yes. Our API is built to be reliable, secure, and scalable—suitable for production usage.